About Us

On Time Customer Service Centre Management Consultancy is part of The On Time Group and through its subsidiary company On Time Service is the leading provider of Dubai Government services with over 14 years of experience in the UAE. We own and operate more than 27 dedicated service centers across Dubai, providing our customers both government and corporate services. Knowing what drives your business, is our business

At On Time Customer Service Centre Management Consultancy our vision is to deliver the highest levels of customer service in line with Sheik Mohammed Bin Rashid Al Maktoum’s (Vice President and Prime Minister of United Arab Emirates and Ruler of Dubai) vision for happiness as a one-stop solution for government services.

At On Time all of our customers are treated like VIP’s. From the moment you call one of our Service Centres you will be treated to 7 star Service. In our quest to provide our clients with the highest international standards of service we have developed many solutions to drive efficiencies and meet their needs.


On Time has an expanding relationship with many Dubai government entities to facilitate the efficient delivery of Customer Engagement services. We remain flexible to meet and exceed the expectations of our government by anticipating their challenges and understanding their path of Digital Transformation and requirements into the future.

We serve over 1 million customers per year and have won many awards including SME Fastest growing award and the Bin Rashid Award for excellence and many more. So we can certainly attest to knowing how to treat our customers and treat all of them like VIP’s. The On Time Group, over the course of time, has added 13 different business units with interests ranging from Facilities Management to Interiors, Healthcare to Manpower, and Business Set Up to IT solutions. All with the unrelenting mission of delivering the best of services while achieving the highest standards of efficiency and customer satisfaction.

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